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Terms of Service

Last Updated: January 11, 2025 | Effective Date: January 11, 2025

These Terms of Service ("Terms") are a legally binding agreement between you and IceCubes ("IceCubes," "Company," "we," "us," or "our") governing your access to and use of the IceCubes application, browser extension, websites, and related services (collectively, the "Service").

By creating an account, installing or using the browser extension, or otherwise accessing or using the Service, you agree to these Terms and acknowledge that you have read and understand our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. Definitions

For purposes of these Terms:

  • "Account"means the account you create to access the Service.
  • "Content"means text, information, materials, and other content displayed or made available through the Service.
  • "User Content"means content you (or those acting on your behalf) submit, upload, transmit, create, store, or share through the Service, including meeting transcripts/captions, notes, highlights, comments, and action items.
  • "Workspace"means a collaborative area within the Service used by multiple users with roles and permissions.
  • "Third-Party Services"means third-party platforms and services that interoperate with the Service (e.g., Google services, video conferencing platforms, AI providers).
  • "AI Features"means features that use machine learning or generative AI to produce outputs such as summaries, action items, and chat responses.

2. Description of the Service

IceCubes is a meeting productivity tool that may provide functionality including:

  • capturing meeting captions/transcripts from supported video conferencing platforms via a browser extension (when the extension is active and captions are enabled);
  • storing and organizing meeting transcripts and related User Content;
  • generating AI-powered summaries and action items;
  • integrating with Google Calendar (read-only) to match meetings with calendar events;
  • sharing meetings with collaborators and Workspace members; and
  • building contact and organization records based on meeting attendees (as described in the Privacy Policy).

We may add, remove, or modify features at any time as described in Section 12.

3. Eligibility and Authority

You may use the Service only if you:

  • are at least 16 years old (or the age of digital consent in your jurisdiction, if higher);
  • have the legal capacity to enter into a binding contract; and
  • are not barred from using the Service under applicable law.

If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and "you" includes the organization.

4. Account Registration, Security, and Administration

4.1 Registration

You must create an Account using Google Sign-In unless we offer alternative methods. You agree to provide accurate and complete information and to keep it current.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

4.3 Account Administration

If you administer a Workspace, you are responsible for managing users, permissions, and ensuring compliance with these Terms by all users in your Workspace.

4.4 Termination and Suspension

We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or to protect ourselves, users, or others.

5. Consent, Recording Laws, and Participant Notices

5.1 Your Responsibility for Consent and Compliance

You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations, including those governing recording, transcription, monitoring, wiretapping, privacy, data protection, and employment.

Important Notice

Many jurisdictions require consent from one or all participants before recording or transcribing communications ("one-party" vs. "all-party consent"). Even when legal, organizational policies or contractual obligations may require notice and consent.

5.2 Required Consents and Permissions

You agree that you will:

  • obtain all necessary permissions and consents from meeting participants before using the Service to capture captions/transcripts;
  • comply with platform terms and meeting host/administrator rules; and
  • not use the Service to capture or share content you do not have the right to access, use, or disclose.

5.3 Disclosures

You are responsible for providing any required disclosures to meeting participants about your use of the Service.

6. Acceptable Use; Restrictions

You agree not to:

  • Use the Service to capture or share confidential, proprietary, or sensitive information without authorization.
  • Violate any law or third-party rights (including intellectual property, privacy, and recording consent laws).
  • Circumvent security, access controls, or usage limits.
  • Reverse engineer, decompile, disassemble, or derive source code from the Service (except as permitted by mandatory law).
  • Resell, sublicense, or commercially exploit the Service without authorization.
  • Use automated means (bots, scrapers) to access the Service except through approved APIs.
  • Interfere with operations (including denial-of-service, scraping, or abnormal load).
  • Use the Service to develop or train competing products using the Service, outputs, or underlying software (except as permitted by mandatory law).
  • Use the Service for unlawful, harmful, deceptive, or abusive activity, including harassment, fraud, or dissemination of illegal content.

We may investigate violations and cooperate with law enforcement where required.

7. User Content and Permissions

7.1 Your Content; Your Responsibilities

You retain ownership of your User Content. You are solely responsible for your User Content and represent and warrant that:

  • you have all rights necessary to submit and use the User Content with the Service; and
  • your User Content and use of the Service do not violate law or third-party rights.

7.2 License to Operate the Service

You grant IceCubes a limited, worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, transmit, display, and otherwise use your User Content solely as necessary to provide and operate the Service, including to enable features you request (e.g., AI summaries, sharing).

7.3 Feedback

If you provide feedback, suggestions, or ideas, you grant us a perpetual, royalty-free license to use such feedback for any purpose without compensation to you.

8. AI Features and Disclaimers

8.1 AI Outputs

AI Features (e.g., summaries, action items, chat responses) are generated by machine learning models and are provided "as is." AI outputs are subject to inherent limitations in language models and may include errors.

You agree to:

  • review and verify AI outputs before relying on them; and
  • not use AI outputs as the sole basis for decisions that could result in harm (e.g., legal, medical, financial, employment decisions) without appropriate human review.

8.2 No Professional Advice

The Service and AI outputs do not constitute legal, medical, financial, or other professional advice.

8.3 Use of AI Providers

AI Features may involve transmitting relevant text (e.g., transcript segments) to third-party AI providers. Details are described in the Privacy Policy. You are responsible for ensuring you have rights/consents to submit such data for processing.

9. Intellectual Property

9.1 Our IP

The Service, including its software, code, models (as applicable), design, interfaces, trademarks, logos, and documentation, is owned by IceCubes or its licensors and is protected by intellectual property laws. Except as expressly permitted, no rights are granted to you.

9.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal purposes.

10. Third-Party Services

The Service integrates with Third-Party Services (e.g., Google Calendar, video conferencing platforms, AI providers). Your use of Third-Party Services is governed by their terms and policies. We are not responsible for Third-Party Services.

11. Privacy

Our collection and use of information is described in our Privacy Policy. By using the Service, you agree that we can process information as described there.

12. Service Availability; Changes; Beta Features

12.1 Availability

We aim to provide reliable access but do not guarantee uninterrupted operation. The Service may be unavailable due to maintenance, updates, outages, or events beyond our control.

12.2 Changes

We may modify, suspend, or discontinue the Service or any feature at any time. Where feasible, we will provide reasonable notice of material changes.

12.3 Beta / Preview Features

Some features may be offered as beta, preview, or experimental. These may be subject to additional terms, may change without notice, and may be less reliable.

13. Fees (If Applicable)

If we introduce paid features or subscriptions, additional terms (including pricing, renewal, taxes, and refunds) will apply and will be presented at purchase or within the Service. Unless otherwise stated, fees are non-refundable except as required by law.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ICECUBES, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

  • Your use or inability to use the Service
  • Any unauthorized access to or use of our servers or your data
  • Any interruption or cessation of the Service
  • Any errors or inaccuracies in the Service or AI-generated content
  • Any content or conduct of third parties

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU PAID NOTHING.

Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the fullest extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless IceCubes and its officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

  • your use of the Service;
  • your User Content;
  • your breach of these Terms;
  • your violation of law (including recording/transcription consent laws) or third-party rights; or
  • your use of Third-Party Services in connection with the Service.

We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

17. Dispute Resolution

17.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@icecubes.app to attempt to resolve the dispute informally.

17.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

17.3 Jurisdiction

Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue there.

18. Term; Termination; Effects

18.1 Term

These Terms remain in effect while you use the Service.

18.2 Termination by You

You may terminate by deleting your Account and discontinuing use.

18.3 Termination by Us

We may terminate or suspend your access as described in Section 4.4.

18.4 Effects of Termination

Upon termination, your right to access the Service ends. Retention and deletion of User Content are described in the Privacy Policy (including trash and backup periods). Sections that by their nature should survive (including IP, disclaimers, limitations, indemnity, dispute resolution) will survive termination.

19. Notices

We may provide notices to you via email, in-app notifications, or by posting on the Service. You may contact us at the addresses provided below.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and IceCubes regarding the Service.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

20.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

20.5 Relationship

Nothing in these Terms creates a partnership, employment, agency, or joint venture relationship.

20.6 Export Controls and Sanctions

You may not use the Service if you are located in a country subject to U.S. embargo or if you are on a restricted party list, and you agree to comply with applicable export control and sanctions laws.

21. "Do Not Sell or Share" Link (California)

Even though IceCubes does not sell personal information and does not share personal information for cross-context behavioral advertising, California residents may submit privacy requests at privacy@icecubes.app. A "Do Not Sell or Share My Personal Information" link may be provided in the Service footer for convenience.

22. Contact