Troubleshooting

If your meetings aren't being captured, follow these steps in order:

1. Open chrome://extensions and verify IceCubes is enabled
2. Click the IceCubes icon and check that you're signed in
3. Make sure captions/transcription is enabled in your meeting
4. Refresh the meeting page (Ctrl/Cmd + R)
5. If still not working, restart Chrome completely

The IceCubes interface should appear automatically on supported meeting pages. If it doesn't:

• Click the IceCubes extension icon in your toolbar to manually open
• Verify you're on a supported page (meet.google.com, zoom.us/wc, teams.microsoft.com)
• Check that the extension has permission to access the site
• For Teams/Zoom: the overlay appears after joining the meeting

Authentication issues are usually resolved by:

• First, create an account at the IceCubes web app if you haven't
• Use the same Google account in both the extension and web app
• Clear browser cache: Settings → Privacy → Clear browsing data
• Try removing and reinstalling the extension

After a meeting ends, it may take a moment to sync. Try these steps:

• Wait 30-60 seconds after the meeting ends
• Refresh the meetings page in the web app
• Verify you're signed in with the same account
• Check your internet connection stability

Note: Meetings with very short transcripts (under 10 lines) may not sync.

Incomplete transcripts are usually caused by:

• Late caption start: Captions weren't enabled from the beginning
• Network issues: Intermittent connectivity during the meeting
• Platform problems: The meeting platform's transcription service had issues
• Tab focus: On some platforms, captions pause when the tab loses focus

For best results, enable captions before the meeting starts and keep the meeting tab active.

Google Meet requires captions to be manually enabled:

1. In your meeting, click the "CC" button or go to More options → Turn on captions
2. Wait 2-3 seconds for IceCubes to detect the captions
3. If captions were already on before you joined, refresh the page
4. The IceCubes sidebar should show "Capturing" status when working

IceCubes automatically enables live transcription when you join a Zoom meeting via the web client. If it's not working:

• Use the web client: IceCubes only works with Zoom's web client at app.zoom.us, not the desktop app
• Enable Automated Captions: In your Zoom account settings, make sure Automated Captions is turned on
• Setting grayed out? Your Zoom admin has locked this setting. Ask them to enable Automated Captions under Settings → Meeting → In Meeting (Advanced). See the Zoom setup guide for a message you can send your admin.
• Check your Zoom plan: Some Zoom plans (Basic free) may not include automated captions
• Desktop app beta: A macOS desktop app with Zoom support is in beta — contact admin@icecubes.app to try it

The Teams overlay is designed to be flexible:

• Move it: Click and drag the title bar to reposition anywhere
• Resize: Drag the edges to make it larger or smaller
• Minimize: Click the minimize button to collapse
• Missing overlay: Refresh the page after joining the meeting

Note: Use the Teams web client (teams.microsoft.com), not the desktop app.

A yellow "Account mismatch" banner appears when your browser extension is signed in as a different account than the webapp. This means recordings from the extension won't appear in the webapp you're currently viewing.

To resolve:

• Click "Switch account" in the banner to sign in to the webapp with the same account as your extension
• Or open the extension popup and sign in with the same account as the webapp