Live Assist
Get real-time, AI-powered answers during your meetings. Live Assist listens to the conversation, spots questions and concerns as they come up, and finds answers from your uploaded documents.
New in v2.1.7 (March 30, 2026)
Smarter topic detection with 7 categories, automatic speaker role awareness, and default knowledge base. See changelog.
How It Works
1. Upload Documents
Go to Settings > Live Assist and create a knowledge base. Upload your product docs, sales playbooks, technical specs, or any reference material (.txt, .md, .pdf, .docx).
2. Select a KB in Meeting
During a meeting, open the extension overlay and click the Assist button. Pick which knowledge base to search. You can set a default so it's already selected when you use Live Assist.
3. Get AI Assistance
Click the button and IceCubes will spot questions, objections, and other important moments from the conversation — then find answers from your documents.
What Live Assist Detects
Live Assist doesn't just look for questions. It picks up on 7 types of important moments in your conversation, each shown with a color-coded badge:
| Category | What It Spots | Example |
|---|---|---|
| Question | Someone needs information | "Does your product support webhooks?" |
| Objection | Pushback or doubt | "We tried that before and it didn't work" |
| Concern | Worries about risk or timeline | "Our security audit is in 3 weeks" |
| Feature | Product capability questions | "Does it integrate with Jira?" |
| Competitive | Competitor mentions | "How do you compare to Fivetran?" |
| Pricing | Cost or budget discussions | "$45k/year is steep for our budget" |
| General | Other helpful topics | "What does onboarding look like?" |
Speaker Awareness
If your organization has verified domains set up, Live Assist can tell which speakers are from your team and which are external (e.g., prospects or customers). This means:
- Topics raised by external participants are surfaced first — their questions and objections are the most actionable
- Answers are tailored based on who asked — a prospect's pricing concern gets a different response than an internal question
- It works automatically when your meeting is matched to a calendar event — no setup needed during the call
Default Knowledge Base
In Settings > Live Assist, click the star icon next to any knowledge base to make it your default. The default KB is automatically selected when you use Live Assist in a meeting. You can always switch to a different KB mid-call — your choice sticks for the rest of that meeting without changing the default.
Knowledge Bases
A knowledge base is a collection of documents that Live Assist can search. Create multiple knowledge bases to organize your documents by topic, team, or project.
Creating a Knowledge Base
- Go to Settings > Live Assist
- Click Create Knowledge Base
- Enter a name and optional description
- Upload your documents
Supported File Types
| Format | Extension |
|---|---|
| Plain text | .txt |
| Markdown | .md |
| Word document | .docx |
Plan Limits
| Feature | Free | Starter / Pro / Enterprise |
|---|---|---|
| Knowledge bases | 2 | 10 |
| Files per KB | 5 | 20 |
| Max file size | 2 MB | 5 MB |
Uses AI Credits
Each Live Assist query uses 1 AI credit. Uploading documents and managing knowledge bases is free.
Using Live Assist During Meetings
- Join a meeting on Google Meet, Zoom, or Microsoft Teams with the IceCubes extension active
- Open the extension overlay and click the Assist button
- Select which knowledge base to search (your default will be pre-selected)
- Click Get AI Assistance
- Up to 3 results appear as expandable cards, each with a category badge, speaker name, and a short answer
- Click a card to see the full answer and source documents
- Click again later to find new topics — previous results stay visible and won't repeat
Tips
- Organize by topic: Create separate KBs for product docs, sales playbooks, competitive intel, etc.
- Keep documents focused: Shorter, topic-specific documents work better than large catch-all files
- Set a default KB: Save time by pre-selecting your most-used KB for every meeting
- Verify your org domains: Add your company email domains in Organization settings so Live Assist knows who's on your team
- Update regularly: Remove outdated files and upload current versions to keep answers accurate
Troubleshooting
No results found
- Make sure you've selected a knowledge base
- Check that your KB has files with status "Ready"
- Wait for more conversation — there may not be enough to analyze yet
- Your documents may not cover the topic being discussed
Speaker roles not showing
- Your organization needs at least one verified domain
- The meeting must be matched to a calendar event that has participant emails
- Speaker names need to roughly match their email addresses (e.g., "John Doe" and "john.doe@company.com")
Same topics keep appearing
- This should be rare — Live Assist automatically skips previously answered topics
- If a similar topic reappears, it may be different enough to warrant a new answer
- Wait for the conversation to move to a new subject before querying again
File upload fails
- Check that the file is a supported type (.txt, .md, .pdf, .docx)
- Ensure the file is within the size limit for your plan
- Check that you haven't reached the file count limit for the knowledge base
- Try uploading a smaller file to test